Help Center

Coryene – Help Center 

 

1️⃣ Orders & Payment

Q: Order ka status kaise check karun?
A: Apni Shopify account mein login karein aur “Orders” section mein check karein. Delivery updates aur tracking link wahan available hoga.

Q: Payment options kya hain?
A: Hum offer karte hain:

  • Cash on Delivery (COD) – All over Pakistan

  • Credit / Debit Card – Visa, Mastercard

  • E-Wallets – JazzCash, Easypaisa

Q: Payment failed hua to kya karun?
A: Payment failed hone par order automatically cancel ho jata hai. Dubara attempt karein ya WhatsApp support par contact karein.

2️⃣ Shipping & Delivery

Q: Delivery kitne din mein hoti hai?
A: COD aur prepaid dono orders ke liye 2–4 working days (karachi & rest of Pakistan slightly vary karega).

Q: Order lost ya damage ho gaya to?
A: Humari delivery partner ke through replacement / refund available hai. Humse WhatsApp ya email par contact karein.

Q: Tracking kaise milega?
A: Shopify order confirmation mein tracking link milega.

3️⃣ Products & Usage

Q: Products safe hain Pakistan skin ke liye?
A: Yes, Coryene products Korean formulations aur Pakistan ke weather & diet ke liye design kiye gaye hain.

Q: Routine kaise follow karein?
A: Har bundle ke sath WhatsApp usage guide aur step-by-step routine provide hota hai.

Q: Sensitive skin ya allergy ke liye precaution?
A: Patch test zaroor karein. Agar irritation ho, use temporarily band karein.

4️⃣ Returns & Refunds

Q: Product suit nahi karta to?
A: Hum provide karte hain easy replacement / refund policy. Contact karein WhatsApp support par.

Q: Refund kitne din mein milega?
A: Refund process 3–5 business days mein complete hota hai.

5️⃣ Account & Support

Q: Account create karna zaroori hai?
A: Nahi, guest checkout available hai, lekin account se order aur tracking easy hota hai.

Q: Customer support kaise reach karein?
A: